Frequently Asked Questions
Q. How can I place an order with Lucknowi Andaaz?
A. Placing an order with us is quite simple. Browse through our collection and add the items you wish to purchase to the cart. Add your shipping details and payment mode, make the payment through your desired mode and voila you are done! Your order details will be sent to you on your registered email id with us.
Q. Can I purchase with Cash on Delivery (COD) option?
A. Yes! On popular demand, we have tied up with Delhivery to cater to our Cash on Delivery orders. A nominal charge of Rs. 70/- will be charged per order, whereas shipping remains absolutely free!
Q. Can I order over phone/Whatsapp?
A. Yes of course, we would love to assist you.
Q. When will I receive the order?
A. We will dispatch the order within 24-48 hours after the order is placed. You will receive it withing 4-7 working days, depending upon your location.
Q. What if I the product is received in damaged condition?
A. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at “email@example.com” mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Q. Can I order in bulk?
A. For bulk orders, kindly drop an email on firstname.lastname@example.org and we will get back to you withing 24 hours.
Q. How do I buy the right size in chikankari ready-made kurtis/top?
A. All chikankari kurtis are measured according to chest size and that is what we mention in our product description.
Q. What is the length of chikankari dress material?
A. Our kurti length range from material ranging from 2.4 - 3 meters. 3-piece dress material (both cotton & georgette) consists of 4.5 - 5 meters for top & bottom and 2.25 - 2.5 meters for dupatta. Moreover, chikankari sarees are a total of 6.5 meters (5.5 m for saree & 1 m for blouse piece).
Q. What are the details of the material used in kurtis/dress material/sarees?
A. The base materials used for hand embroidered chikankari kurtis, dress material & sarees are cotton and georgette. By cotton we mean pure cotton, whereas georgette is not good quality semi georgette. Pure georgette items are mentioned specifically where 60 gm pure georgette is used, you can check pure georgette collection under Designer Chikankari Collection. Lucknowi Andaaz does not use Faux georgette but has replaced Faux with a better quality georgette. However, please note that all georgette items require lining/inner while wearing due to its sheer nature. The most intricate chikan embroidery is done on the lightest of material, especially shadow work.
Q. What are the different stitches used in chikankari and does the level of intricacy of embroidery decide the cost of a particular factor?
A. Of course, the major deciding factor of a hand-embroidered chikankari product is the level of intricacy of the hand embroidery done on it. Base material has a lesser role in the costing of a chikankari product (here we are not including the very expensive pure georgette/crepe). The most common stitches used in our products are shadow (bakhiya), keel kangan, murri, fanda and aari work (which is the only embroidery done by machine).