Frequently Asked Questions
A. Placing an order with us is quite simple. Browse through our collection and add the items you wish to purchase to the cart. Add your shipping details and payment mode, make the payment through your desired mode and voila you are done! Your order details will be sent to you on your registered email id with us.
A. Yes, of course, we would love to assist you. Kindly whatsapp on +91-8558062905 for any assistance.
A. We will dispatch the order within 24-48 hours after the order is placed. You will receive it within 4-7 working days, depending upon your location.
A. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at “email@example.com” mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
A. For bulk orders, kindly drop an email on firstname.lastname@example.org and we will get back to you within 24 hours.
A. Details of fabric length is mentioned in the description of each product.
A. Details of fabric quality is mentioned in the description of each product. Our Ruhani collection is made of all premium quality fabrics. Pure georgette products are mentioned specifically where 60 gm pure georgette is used. Lucknowi Andaaz does not use Faux georgette but has replaced Faux with a better quality georgette. However, please note that all georgette items require lining/inner while wearing due to its sheer nature. The most intricate chikan embroidery is done on the lightest of material.
A. Of course, the major deciding factor of a hand-embroidered chikankari product is the level of intricacy of the hand embroidery done on it. Base material has a lesser role in the costing of a chikankari product (here we are not including the very expensive pure georgette/crepe). The most common stitches used in our products are shadow (bakhiya), keel kangan, murri, fanda, jaali, ghaas patti, mukaish, badla, aari/zari, gota patti, parsi gara and much much more.